The Facilities Supervisor is responsible for the day-to-day supervision, operation, and maintenance of all site facilities to ensure uninterrupted business operations in a BPO environment. The role covers critical facilities, utilities, data center equipment, security systems, infotainment systems, and vendor management, while ensuring compliance with safety standards and company policies.
Key Duties and Responsibilities
Facilities Operations & Maintenance
- Supervise daily facilities operations, including but not limited to air conditioning systems, electrical systems, UPS, FDAS, and related utilities.
- Ensure continuous production operations through effective preventive and corrective maintenance programs.
- Conduct regular inspection, testing, and maintenance of all facilities-managed equipment.
- Maintain accurate facilities records, files, and databases.
- Oversee the installation, operation, and maintenance of data center equipment, including servers and related infrastructure.
- Supervise the installation and maintenance of electronic and security systems such as:
- Network Video Recorders (NVR)
- IP Cameras (CCTV)
- Door Access Control Systems (DACS)
- Biometric and RFID devices
- Electromagnetic door locks
- Ensure proper maintenance, operation, and testing of infotainment systems, including but not limited to:
- Televisions
- Cable set-top boxes
- Karaoke machines
- Electronic gaming and entertainment equipment
- Supervise, coach, and develop all direct reports to ensure high performance and compliance with standards.
- Supervise outsourced contractors and service providers to ensure tasks are completed on time and within agreed scope and quality standards.
- Assist the Facilities Manager as a primary point of contact with lessors regarding leased space concerns and facility-related issues.
- Manage facilities assets and inventories, ensuring proper control, documentation, and accountability.
- Actively participate in company safety programs, audits, and compliance initiatives.
- Support the achievement and maintenance of departmental objectives and KPIs.
Qualifications and Requirements
Education & Licensure
- Bachelor’s degree in:
- Electronics and Communications Engineering (BSECE)
- Mechanical Engineering (BSME)
- Electrical Engineering (BSEE)
- Civil Engineering (BSCE)
- Must be a licensed ECE, EE, ME, or CE.
- At least 2 years of experience as a Facilities Supervisor in a BPO or similar 24/7 operational environment.
- Minimum of 2 years supervisory or people management experience.
- Strong knowledge of facilities equipment and systems, including:
- Electrical systems
- HVAC systems
- UPS and critical power systems
- Data center operations
- Electronics and security systems
- Familiarity with preventive and corrective maintenance practices.
- Proven ability to manage contractors and service vendors.
- BOSH or COSH Certification (required).
- BPO environment supporting 24/7 operations
- On-site role requiring availability for urgent facilities and operational issues
ABOUT US:
At cxperts, we specialize in omnichannel customer experience (CX) solutions, offering unparalleled CX services for brands across various sizes and industries. Our comprehensive contact center encompasses every aspect of customer experience and business process outsourcing. We provide a wide range of services including customer care, premium white-glove services, technical support, sales, collections, and back-office operations. Our approach ensures that every customer interaction is handled with expertise, efficiency, and utmost attention to detail, supporting your brand’s commitment to excellence. Learn more about us at https://cxperts.us.
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