We are looking for a motivated and customer-oriented Customer Service Representative to join our team. The CSR will be the first point of contact for customers, providing support, handling inquiries, and resolving issues efficiently. The ideal candidate is patient, empathetic, and passionate about delivering excellent service.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chat inquiries in a professional and timely manner.

  • Provide accurate information about products, services, and company policies.

  • Resolve customer concerns and complaints with empathy and efficiency.

  • Document customer interactions and update records in the system.

  • Escalate unresolved issues to the appropriate departments.

  • Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction.

  • Maintain a positive, professional, and respectful approach in all customer interactions.

  • Contribute to team goals by supporting colleagues and sharing best practices.

Qualifications:

  • High school diploma or equivalent (Bachelor’s degree is a plus).

  • Previous experience in customer service, call centers, or related field preferred.

  • Strong communication and active listening skills.

  • Ability to multitask and work under pressure.

  • Problem-solving attitude and keen attention to detail.

  • Flexibility to work on shifting schedules, weekends, and holidays if required.

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ABOUT US:

At cxperts, we specialize in omnichannel customer experience (CX) solutions, offering unparalleled CX services for brands across various sizes and industries. Our comprehensive contact center encompasses every aspect of customer experience and business process outsourcing. We provide a wide range of services including customer care, premium white-glove services, technical support, sales, collections, and back-office operations. Our approach ensures that every customer interaction is handled with expertise, efficiency, and utmost attention to detail, supporting your brand’s commitment to excellence. Learn more about us at https://cxperts.us.

 

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