Operations Manager

Job Summary:

We are seeking a results-driven Operations Manager to oversee and optimize day-to-day operations for our retail account. The ideal candidate will ensure operational excellence, drive performance metrics, and lead cross-functional teams to deliver exceptional customer service and business outcomes.

Key Responsibilities:

• Operational Oversight: Manage daily operations across retail sites/accounts, ensuring efficiency, compliance, and service quality.
• Team Leadership: Supervise and mentor team leads and staff, fostering a high-performance culture.
• Client Management: Serve as the primary point of contact for the retail client, ensuring alignment with business goals and service expectations.
• Process Improvement: Identify gaps and implement process enhancements to improve productivity and customer satisfaction.
• Performance Monitoring: Track KPIs, analyze data, and generate reports to inform strategic decisions.
• Inventory & Logistics: Oversee inventory control, supply chain coordination, and vendor management.
• Budget Management: Assist in planning and managing budgets, cost control, and resource allocation.
• Compliance & Standards: Ensure adherence to company policies, safety regulations, and industry standards.

Qualifications:

• Minimum of 5 years’ experience in operations management, preferably in retail or BPO environments.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in data analysis and operational tools (e.g., Excel, ERP systems).
• Ability to work in a fast-paced, client-facing environment.

Preferred Skills:

• Experience managing large teams or multi-site operations.
• Familiarity with retail KPIs and customer experience metrics.
• Lean Six Sigma or similar process improvement certification is a plus.

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