HR Manager (US-Remote)


cxperts is a global customer experience (CX) solutions provider, delivering high-quality omnichannel support tailored to businesses of all sizes. Operating across the USA, Mexico, Guatemala, Belize, Colombia, and the Philippines, cxperts offers scalable onshore, nearshore, and offshore support that prioritizes quality and efficiency. With expertise across multiple industries, including eCommerce, healthcare, and financial services, cxperts specializes in providing industry-specific, bilingual, and culturally aligned services. Known for their operational agility and commitment to satisfaction, cxperts stands out with rapid scalability and flexible support models to meet the needs of today’s dynamic market.

Role Description  
We are looking for an experienced US-based Human Resources Manager to join the cxperts team.  This is a full-time remote position. The HR Manager will oversee daily HR operations, including employee relations, recruitment, performance management, and compliance with labor laws and company policies. Responsibilities include developing HR strategies, managing employee benefits and compensation, fostering a positive work environment, and providing guidance to managers and employees. The HR Manager plays a critical role in spearheading initiatives to attract, develop, and retain talent, while fostering a positive, compliant, and high-performing work environment.

While this position is fully remote, you must be based in one of these states to be eligible for this role:  Florida, Georgia, Kansas, Texas, Idaho, Indiana, Michigan, North Carolina, South Carolina, Tennessee, Wisconsin, and Wyoming


Key Responsibilities:
HR Operations & Strategy
  • Oversee daily HR operations, ensuring consistent execution of policies, procedures, and HR best practices across the organization.
  • Develop and implement HR strategies, programs, and initiatives aligned with business objectives, workforce planning, and talent retention.
  • Maintain HR policies, procedures, and the employee handbook, and analyze HR metrics to provide data-driven insights and recommendations to leadership.

Employee Relations & Performance Management
  • Serve as the primary escalation point for employee relations matters, including coaching, corrective action, investigations, restructures, and separations.
  • Guide and support managers on performance management, disciplinary actions, employee development, and sensitive personnel matters.
  • Lead and support the organizational performance review process while fostering a positive, inclusive, and engaged workplace culture.

Talent, Benefits & Compensation
  • Support recruitment, workforce planning, and onboarding efforts in partnership with Talent Acquisition and business leaders.
  • Manage and administer employee benefits and compensation programs to ensure internal equity and market alignment.
  • Partner with Finance and external vendors on payroll-related processes, audits, and reporting as needed.

Compliance & Risk Management
  • Ensure compliance with applicable U.S. federal and state employment laws, including FLSA, FMLA, leave administration, and workers’ compensation.
  • Monitor changes in labor laws and regulatory requirements and implement policy, training, or process updates as required.
  • Maintain accurate and confidential employee records, ensuring data integrity across HR systems.

Leadership & Enablement
  • Provide guidance, training, and support to managers and employees on HR policies, procedures, and best practices in people management.
  • Leverage HR systems, tools, and technologies to improve efficiency, reporting, and the employee experience.
  • Demonstrate flexibility, sound judgment, and adaptability in a fast-paced, evolving organizational environment.

Perform other duties as assigned.

Qualifications  
  • Strong background in employee relations, performance management, training, and development
  • Proven experience as an HR Generalist with recruitment and workforce planning
  • In-depth knowledge of US labor laws, compliance requirements, and HR best practices
  • Exceptional interpersonal, communication, and problem-solving skills
  • Ability to analyze HR metrics and implement strategic solutions to improve organizational efficiency
  • Demonstrated leadership skills with a focus on building and maintaining a positive workplace culture
  • Proficiency in using HR software, tools, and technologies such as ADP WFN
  • Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree or HR certification preferred).
  • HR experience in global workforce management or in industries such as BPO, eCommerce, or healthcare is a plus.
  • Demonstrate flexibility and openness to change in alignment with organizational goals
  • Excellent verbal and written communication skills required
  • Must be based in one of these states to be considered:  Florida, Georgia, Kansas, Texas, Idaho, Indiana, Michigan, North Carolina, South Carolina, Tennessee, Wisconsin, and Wyoming
  • Able to successfully pass credit/ criminal, and employment reference security checks

Compensation & Benefits
  • The company offers a comprehensive benefits package to eligible full-time employees, which includes health, dental, vision, retirement, paid time off, and other benefits.  Benefit offerings and eligibility are subject to change and governed by plan documents.
  • In compliance with applicable state and local pay transparency laws, compensation information will be disclosed to qualified candidates.



cxperts (the “Company) is an equal opportunity employer and makes merit-based employment decisions. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws.
 

GO BACK TO CAREERS PAGE

ABOUT US:

At cxperts, we specialize in omnichannel customer experience (CX) solutions, offering unparalleled CX services for brands across various sizes and industries. Our comprehensive contact center encompasses every aspect of customer experience and business process outsourcing. We provide a wide range of services including customer care, premium white-glove services, technical support, sales, collections, and back-office operations. Our approach ensures that every customer interaction is handled with expertise, efficiency, and utmost attention to detail, supporting your brand’s commitment to excellence. Learn more about us at https://cxperts.us.

 

Apply for this position

* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Are you legally authorized to work in the United States without employer sponsorship now or in the future?*
Do you currently reside in one of the following states: Florida, Georgia, Kansas, Texas, Idaho, Indiana, Michigan, North Carolina, South Carolina, Tennessee, Wisconsin, or Wyoming?*
Do you currently work for, or have you previously worked for, cxperts or any of its subsidiaries or affiliated entities?*
Do you have at least 5 years of experience in an HR Generalist or HR Manager role covering employee relations, compliance, recruiting, and/or performance management?*
Describe a time you handled a complex employee relations issue (e.g., investigation, corrective action, or separation). What was your approach and outcome?*
Provide an example of how you ensured compliance with U.S. labor laws (e.g., FLSA, FMLA, leave administration, workers’ compensation) across a multi-state or remote workforce.*
Tell us about your experience managing or supporting employee benefits and compensation programs. How did you ensure market alignment and internal equity?*
Share what HRIS systems and platforms you used in your current or prior roles that you are proficient in.*
To help us understand alignment, please share your desired base salary range for this role. Please provide a range or target $ amount.*
Please share any additional information you would like us to consider that explains why you believe you are a strong fit for this Human Resources Manager role.
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Human Check*