Safety Officer

Position Overview

The Safety Officer ensures that all employees in the BPO site work in a safe, healthy, and compliant environment. This role is responsible for developing and implementing onsite safety programs, emergency response procedures, risk assessments, and incident management tailored to 24/7 operations, high‑density office environments, and client/regulatory compliance requirements.

Key Responsibilities

1. Compliance & Regulatory Requirements

• Ensure compliance with national safety and health standards and local LGU regulations (e.g., fire safety, building compliance).
• Coordinate with government agencies during audits, drills, and inspections.

2. Workplace Safety Management (BPO‑specific)

• Conduct regular site walk‑throughs to identify safety hazards in production floors, huddle areas, training rooms, pantries, and sleeping quarters.
• Monitor workstation ergonomics to prevent work‑related musculoskeletal disorders common in BPO setups.
• Oversee badge access, visitor protocols, and emergency exits within high‑traffic operations floors.

3. Emergency Preparedness

• Lead implementation of the Emergency Response Plan (ERP) customized for 24/7 BPO operations.
• Facilitate fire drills, earthquake drills, and emergency evacuation trainings in coordination with building management and security teams.
• Maintain emergency equipment (AED, first aid kits, fire extinguishers, alarms).

4. Incident & Risk Management

• Respond to onsite incidents, first-aid cases, emergencies, or behavioral escalations requiring safety intervention.
• Conduct investigations for workplace incidents and prepare corrective action reports.
• Maintain logs of incidents, near-misses, hazards, and safety concerns raised by employees.

5. Employee Health & Wellness Monitoring

• Implement programs that address common BPO health risks: eye strain, fatigue, night‑shift adaptation issues, workplace stress, etc.
• Support occupational health initiatives with the company nurse or medical provider.

6. Training & Engagement

• Conduct safety orientations for new hires (BPO floor protocols, emergency exits, ergonomics).
• Provide regular safety briefings for leaders, support teams, and operations.
• Promote a culture of safety through awareness campaigns.

7. Documentation & Reporting

• Maintain reports, permits, compliance documents, and safety dashboards for internal and client audits.
• Provide weekly and monthly updates to management on safety KPIs and site compliance.

Qualifications

Education

• Bachelor’s degree in OSH, Engineering, Environmental Science, Psychology, or any related field (preferred).
• At least Safety Officer 2 (SO2) certification; SO3/SO4 is an advantage depending on site requirements.

Experience

• 1–2 years of experience as Safety Officer in BPO, corporate offices, or facilities management.
• Experience handling 24/7 operations or multi-site coverage is a plus.

Skills & Competencies

• Strong knowledge of occupational health and safety standards.
• Good communication and presentation skills (for safety briefings).
• Ability to respond quickly and effectively to emergencies.
• Strong documentation and reporting skills.
• Ability to work under pressure in fast-paced BPO environments.

Key Attributes

• Proactive and people‑oriented
• Strong attention to detail
• Confident in leading emergency responses
• Able to influence and educate large teams

Working Conditions

• Onsite role with 24/7 operational support—may require shifting schedules.
• Fast‑paced environment with high employee volume and frequent floor activities.

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