At cxperts, we help global brands deliver exceptional customer experiences by combining people, process, and technology on a scale. As a fast-growing BPO with a global footprint across the US, LATAM, and APAC, we’re committed to innovation and impact. We’re looking for curious, result-driven professionals who want to help shape the future of customer experience.

POSITION SUMMARY:

We are seeking a remote Marketing Strategist to join our growing team. This role is responsible for developing and executing comprehensive marketing strategies that strengthen our brand presence, support pipeline growth, and drive measurable business results.

The ideal candidate will balance strategic planning with hands-on execution, bringing a mix of analytical rigor and creative vision. Reporting directly to the VP of Marketing, you’ll collaborate closely with cross-functional teams, including sales, creative, and operations, to ensure marketing campaigns are consistent, aligned, and impactful across all channels.

This is a remote, 100% work-from-home, full-time employment position.
KEY RESPONSIBILITIES:

Strategic Planning & Execution
  • Develop, refine, and execute multi-channel marketing strategies aligned with business objectives.
  • Analyze market trends, customer insights, and competitor activity to guide campaign development.
  • Define target markets, buyer personas, and go-to-market strategies in collaboration with leadership.
  • Support Account-Based Marketing (ABM) and demand generation initiatives.
Campaign Development
  • Translate strategic goals into actionable marketing campaigns across digital, email, social, and events.
  • Partner with content teams to build storytelling frameworks and campaign messaging.
  • Define KPIs, track campaign performance, and optimize for engagement and conversions.
  • Align campaigns with sales objectives to ensure direct support of revenue and pipeline growth.
Insights & Analytics
  • Measure and report on the effectiveness of marketing programs.
  • Use data to identify optimization opportunities and share actionable recommendations.
  • Maintain dashboards and provide regular updates to leadership.
Collaboration & Communication
  • Partner with sales, design, and product teams to align strategies and initiatives.
  • Brief creative teams and agencies on goals, deliverables, and performance expectations.
  • Ensure brand consistency across all marketing channels and touchpoints.

QUALIFICATIONS: 
Required:
  • Bachelor’s degree in Marketing, Business, Communications, or related field.
  • 5+ years of experience in B2B marketing (outsourcing, technology, or professional services preferred).
  • Strong knowledge of digital marketing, demand generation, and customer journeys.
  • Hands-on experience with HubSpot, Salesforce, ZoomInfo, Google Analytics, or similar tools.
  • Strong project management and communication skills.
  • Data-driven with the ability to convert insights into action.
  • Proven ability to balance strategic planning with day-to-day execution.
  • Strategic thinker with a creative, test-and-learn mindset.
  • Comfortable working in a fast-paced, cross-cultural, and global team environment.
  • Curious, proactive, and results-oriented.

Preferred:
  • Experience with ABM, campaign marketing automation, and lead scoring frameworks in a BPO outsourcing environment.

Other Work-Related Requirements
  • Work Authorization: Must be authorized to work in the United States, without sponsorship needed.
  • Residency Requirement: Reside in one of the states to be considered:  Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Michigan, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin or Wyoming.
  • Remote Work Setup: Must maintain a dedicated home office with reliable high-speed internet, free from distractions, and compliant with cxperts’ security and confidentiality standards.
  • Successfully pass all pre-employment background checks.

COMPENSATION & BENEFITS
  • Salary Range: $70,000 – $85,000 annually
  • Comprehensive benefits including health, dental, and vision insurance, paid time off, and 401(k).
  • Flexibility, career growth opportunities, and the chance to collaborate with a global, people-first team.
 
Why Join Us?
  • High-impact role with the freedom to shape marketing strategy.
  • Opportunity to work in a growing, global BPO organization.
  • Collaborative, innovative, and inclusive culture.
  • Competitive pay, flexibility, and career development opportunities.

Learn more about us at cxperts.us.


Cxperts is an equal opportunity employer and makes merit-based employment decisions. The company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws.

 

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ABOUT US:

At cxperts, we specialize in omnichannel customer experience (CX) solutions, offering unparalleled CX services for brands across various sizes and industries. Our comprehensive contact center encompasses every aspect of customer experience and business process outsourcing. We provide a wide range of services including customer care, premium white-glove services, technical support, sales, collections, and back-office operations. Our approach ensures that every customer interaction is handled with expertise, efficiency, and utmost attention to detail, supporting your brand’s commitment to excellence. Learn more about us at https://cxperts.us.

 

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